T&Cs

TERMS AND CONDITIONS

This Agreement was last revised on MAY 08th, 2021.

INTRODUCTION

www.altitudetrekking.co.uk (“website”) welcomes you.

SUMMARY

We hand pick the best guides from around the world so you can enjoy the best treks around the world. As a company we are a base that brings these guides together and offers you a one place to book multiple trips from multiple countries. By doing this when you book you are accepting there booking terms and conditions. It’s important you understand and accept these terms. Also, you are responsible and recommended to take out full travel insurance that covers the specific trip you are going on.

FULL TERMS

INTRODUCTION

When you use www.altitudetrekking.co.uk or any and all of our services you are accepting the following terms

OUR SERVICE

We offer access to tour operators and their services from around the world. When you book your contract is with the tour operator from which country you are going to. There terms and conditions will be given to you upon booking your trek. It is your responsibility to read and understand these fully.
All dealings between you and the tour operators found on this website and all their services of any kind and any other terms conditions, warranties are solely between you and your relevant tour operator and is done so at your own risk.
You agree not to hold us responsible or liable for any inconvenience, financial losses of any kind, injury, or damages of any kind to persons or property arising from any dealings with any tour operator.
We expressly disclaim any responsibility or liability for any damage, loss or injury arising at any time out of:
The activities of any supplier, including but not limited to mal-practice, negligence or otherwise the products or services offered by a supplier. Information given by any supplier, either through this website or otherwise, regarding their products and services. The purchase of, or inability to purchase, any supplier’s products or services.
The terms and conditions of the tour operators of your confirmed arrangements will apply to your booking. These terms and conditions may limit and/or exclude the merchant’s liability to you. It is your responsibility to check these prior to entering into any agreement.

We provide you access to our Services through our “website” (defined below) subject to the following Terms of Service, which may be updated by us from time to time without notice to you.  By accessing and using this Website, you acknowledge that you have read, understood and agree to be lawfully bound by these Terms and Conditions and our Privacy Policy, which are hereby incorporated by reference (collectively, this “Agreement”). In case you do not agree with any of these Terms, then please do not use the Website.

DEFINITIONS

“Agreement” denotes to this Terms and Conditions and the Privacy Policy and other documents provided to you by the Website;
“Service” or “Services” refers to the Services available for sale on the website.
“User”, “You” and “your” denotes the person who is accessing for taking any service from us.
“Customer” refers to the user who accesses the website and makes the payment for purchasing Services available on the website;
“We”, “us”, “our” and “Company” are references to Altitude Trekking;
”Website” shall mean and include “https://www.altitudetrekking.co.uk, and any successor Website of the Company or any of its affiliates;
“Customer Account” shall mean an electronic account opened for the customer for purchasing Services offered on the website;

INTERPRETATION

All references to the singular include the plural and vice versa and the word “includes” should be construed as “without limitation”.
Words importing any gender shall include all the other genders.
Reference to any statute, ordinance or other law includes all regulations and other instruments and all consolidations, amendments, re-enactments or replacements for the time being in force.
All headings, bold typing, and italics (if any) have been inserted for convenience of reference only and do not define limit or affect the meaning or interpretation of the terms of this Agreement.

INTRODUCTION AND SCOPE

Scope. These Terms govern your use of the Website and the Services. Except as otherwise specified, these Terms do not apply to Third-Party Services or Services, which are governed by their terms of service.

Eligibility: Certain Service of the Website is not available to minors under the age of 13 or to any users suspended or removed from the system by us for any reason.

Electronic Communication: When you use this Website or send e-mails and other electronic communications from your desktop or mobile device to us, you are communicating with us electronically. By sending, you agree to receive a reply communications from us electronically in the same format and you can keep copies of these communications for your records.

SERVICES

At altitudetrekking.co.uk, we provide you a meticulously designed website where We hand pick the best guides from around the world so you can enjoy the best treks around the world.

As a company we are a base that brings these guides together and offers you a one place to book multiple trips from multiple countries. By doing this when you book you are accepting there booking terms and conditions. Its important you understand and accept these terms.

Also, you are responsible and recommended to take out full travel insurance that covers the specific trip you are going on.

MODIFICATIONS TO THE SERVICE

We reserve the right, in its discretion, to change, modify, add to, or remove portions of the Terms (collectively, “Changes”), at any time. We may notify you of changes by sending an email to the address identified in your Account or by posting a revised version of the Terms incorporating the Changes to its Website. Your continued use of the Site following the posting of changes will mean that you accept and agree to the Changes.

REGISTRATION INFORMATION

If you access this Website anonymously, you will not be required to create a user name. But, to access certain Resources, you may be required to provide specific information and to create a user ID and password to establish an account.

You agree that the information you provide in connection with establishing any account is accurate and that you will keep your information up-to-date. You are responsible for the security of all of your user names, passwords, and registration information (such as unique account identifiers or historical billing information), and you are solely responsible for any use (authorized or not) of your accounts. You agree to notify us immediately about any unauthorized activity regarding any of your accounts or other breaches of security. We may at our discretion suspend or terminate any of your user names and passwords at any time with or without notice.

USER CONTENT

Content Responsibility. 
The website permitted you to post comments, feedback etc. but you are solely responsible for the content posted by you. You represent that you have required permission to use the content.
When posting content to the website, please do not post content that:

Contains ill-mannered, profane, abusive, racist or hateful language or expressions, text, photographs or illustrations that are pornographic or in poor taste, inflammatory attacks of a personal, racial or religious nature;

Is defamatory, threatening, disparaging, grossly inflammatory, false, misleading, fraudulent, inaccurate, unfair, contains gross exaggeration or unsubstantiated claims;
violates the privacy rights of any third party, is unreasonably harmful or offensive to any individual or community;

Discriminates on the grounds of race, religion, national origin, gender, age, marital status, sexual orientation or disability, or refers to such matters in any manner prohibited by law;

Violates or inappropriately encourages the violation of any municipal, state, federal or international law, rule, regulation or ordinance;
uses or attempts to use another’s account, password, service or system except as expressly permitted by the Terms of use uploads or transmits viruses or other harmful, disruptive or destructive files;

Sends repeated messages related to another user and/or makes derogatory or offensive comments about another individual or repeats prior posting of the same message under multiple emails or subjects;

Information or data which are unlawfully obtained.

Any such submitted content will be refused by us. If repeated violations occur, we reserve the right to cancel user access to the Website without advanced notice.

ORDERING

All the purchase or booking from this website shall be governed by our terms and conditions.

If you make an Order for booking any service or buying any tour package from our website. At the time ordering, while providing your details it is your duty to be careful and warrant that the information provided are true and accurate.

Payment mode shall be:

Online: Credit Cards and Debit cards;
PayPal

The Preferred method of payment is PayPal. Credit cards are accepted via PayPal merchant services. Accepted cards are: Visa / Delta / Electron / MasterCard / Eurocard / Maestro/ American Express Debit cards are accepted if they have a Visa or MasterCard logo.

Any order to purchase a Service that you place with us is subject to acceptance by us.

We may refuse or be unable to process your order if:

Your card or PayPal account does not give authorization for the payment of purchase price.
You do not meet the eligibility to order criteria set out above.

We are happy to support you if there is any issue you can contact our back-office team for any inquiry or problem.

All refund shall be made as per our Refund Policy.

We take customer feedback very seriously and use it to constantly improve our Services and quality of service.

REFUND POLICY

You can contact us for any issue, all refund related issues are assessed by our customer support team cases by case and auctioned accordingly if you are unhappy with our service you can contact us within 30 days from date of payment. Please contact us through our email at info@altitudetrekking.co.uk.

CANCELLATIONS

IF YOU CANCEL:

You will receive 100% refund 120+ days before trek.
75% refund 120-90 days before trek
50% refund 90-60 days before trek
25% refund 60-30 days before trek
Please note all deposits are none refundable regardless of how many days before
Your trip must be paid in full 30 days before your start date. If you trip is not paid in full your trip will be cancelled and no refund issued.
All refunds will be subject to a 3% refund fee.

IF WE OR TOUR OPERATORS CANCEL:

We reserve the right to cancel at any time this will only happen if necessary or the trip does not reach the minimum required of people.We will always contact you at the earliest opportunity to arrange alternative dates or a full refund.

CREDITS

If you cancel your trip 120+ days before your trek your deposit can be used to go towards another trek, this is only valid for 12 months from cancelation, after that if it is not used it will be non-refundable and expire.

DATE CHANGE
Date change can only be made if 60+ days before trek

LIMITED GUARANTEE
By this Website:
We provide an opportunity for you to avail the offered Services from our Website.

We do not provide any warranty or guarantee that the Service descriptions are accurate, complete, reliable, current, or error-free. If a Services offered by the Website/s is not as described, your sole remedy is to intimate us about Services for taking further action.

GENERAL CONDITIONS

We do not guarantee the accuracy, completeness, validity, or timeliness of information listed by us.

We make material changes to these Terms and Conditions from time to time, we may notify you either by prominently posting a notice of such changes or via email communication.

The website is licensed to you on a limited, non-exclusive, non-transferable, non-sublicensable basis, solely to be used in connection with the Service for your private, personal, non-commercial use, subject to all the Terms and Conditions of this Agreement as they apply to the Service.

We reserve the right for any printing errors on this site as well as the final sales of Services. We do not guarantee that the images reflect the exact appearance of the Services as a certain colour difference may occur depending on the monitor, photo quality, and resolution. We always try our best to expose the Services as accurately as possible.

If you have booked a services with us and your plane or train is delayed, then it is your responsibility to inform us about this at least 20 minutes before the agreed time. If delay occurs later than that, please still inform us as soon as you have the chance.

We can’t allow pregnant women. If you are pregnant, please report this to us. If for some reason you don’t report this to us, we are not responsible for any problems.
It is mandatory to inform us about any your deceases like heart problems, diabetes or asthma.

We can’t allow children younger than 18 years as children younger than that are not able to express in a clear and understandable way that they are getting too cold. To prevent any injuries we stick to this rule.

We reserve the right to cancel at any time this will only happen if necessary or the trip does not reach the minimum required of people.

We will always contact you at the earliest opportunity to arrange alternative dates or a full refund

GEOGRAPHIC RESTRICTION

We reserve the right, but not the obligation, to limit the usage or supply of any service to any person, geographic region, or jurisdiction. We may use this right as per the necessity. We reserve the right to suspend any Service at any time. Any offer to provide any Service made on this Website is invalid where banned.

CUSTOMER RESPONSIBILITIES

You shall use the Website for a lawful purpose and comply with all the applicable laws while using the Website;

You shall not upload, any content that:

Defamatory, infringes any trademark, copyright, or any proprietary rights of any person or affect any one’s privacy, contain violence or hate speech, including any sensitive information about any person.

You shall not use or access the Website for collecting any market research for some competing business;

You shall not misrepresent or personate any person or entity for any false or illegal purpose;

You will not use any device, scraper, or any automated thing to access the Website for any means without taking permission.

You will inform us about anything is inappropriate or  you can inform us if you find something illegal;

You will not interfere with or try to interrupt the proper operation of the Website through the use of any virus, device, information collection or transmission mechanism, software or routine, or access or try to gain access to any data, files, or passwords connected to the Website through hacking, password or data mining, or any other means;

You will not cover, obscure, block, or in any way interfere with any advertisements and/or safety features (e.g., report abuse button) on the Website;

You will let us know about the unsuitable content of which you become aware.  If you discover something that infringes any law, please let us know, and we’ll review it.
We reserve the right, in our sole and absolute discretion, to deny you access to the Website or any service, or any portion of the Website or service, without notice, and to remove any content.

 

YOUR RESPONSIBILITIES

Involvement in adventure sports carries a high risk of damage to property, personal injury, or death. You should be sure about all risks involved, and always assume full personal responsibility for this risk.

We do not certify, warrant, or guarantee that any supplier on this site meets relevant industry requirements, standards and/or levels of qualification and/or certification, including but not limited to areas such as health and safety provision and quality assurance.

COPYRIGHT DIRECTIVE

If you have an intellectual property rights-related complaint about material posted on the website, you may contact our Designated person using the information below.

www.altitudetrekking.co.uk
ATTN: Legal Department (Copyright Notification)
Email: info@altitudetrekking.co.uk

Any notice alleging that materials hosted by or distributed through the website infringe intellectual property rights must include the following information:

an electronic or physical signature of the person authorized to act on behalf of the owner of the copyright or other right being infringed;

a description of the copyrighted work or other intellectual property that you claim has been infringed;

a description of the material that you claim is infringing and where it is located on the Website;

your address, telephone number, and email address;

a statement by you that you have a good faith belief that the use of the materials on the Website of which you are complaining is not authorized by the copyright owner, its agent, or the law; and

a statement by you that the above information in your notice is accurate and that, under penalty of perjury, you are the copyright or intellectual property owner or authorized to act on the copyright or intellectual property owner’s behalf.

NO ADVISORY

Please note that some of the content, text, data, graphics, images, information, suggestions, guidance, and other material (collectively, “Information”) that may be available on the Website (including information provided in direct response to your questions or postings) may be provided by individuals. We make no guarantees, representations or warranties, whether expressed or implied, with respect to quality of work, expertise or other information provided on the website. We do not in any way endorse any individual described herein. In no event shall we be liable to you or anyone else for any decision made or action taken by you in reliance on such information.

If you rely on any of the Information provided by the Site, you do so solely at your own risk. The Information that you obtain or receive from us and our employees, contractors, partners, sponsors, advertisers, licensors or otherwise on the Website is for informational and scheduling purposes only.

EXCLUSION OF LIABILITY

You understand and agree that we (a) do not guarantee the accuracy, completeness, validity, or timeliness of information listed by us or any third parties; and (b) shall not be responsible for any materials posted by us or any third party. You shall use your judgment, caution, and common sense in evaluating any prospective methods or offers and any information provided by us or any third party.

Further, we shall not be liable for direct, indirect consequential, or any other form of loss or damage that may be suffered by a user through the use of the www.altitudetrekking.co.uk Website including loss of data or information or any kind of financial or physical loss or damage.

In no event shall Altitude Trekking, nor its owners, directors, employees, partners, agents, suppliers, or affiliates, be accountable for any indirect, incidental, special, eventful or exemplary costs, including without limitation, loss of proceeds, figures, usage, goodwill, or other intangible losses, consequential from (i) your use or access of or failure to access or use the Service; (ii) any conduct or content of any third party on the Service; and (iii) unlawful access, use or alteration of your transmissions or content, whether or not based on guarantee, agreement, domestic wrong (including carelessness) or any other lawful concept, whether or not we’ve been aware of the possibility of such damage.

NO RESPONSIBILITY

We are not responsible to you for:

any reliance that you may place on any material or commentary posted on our website. Please note that nothing contained in our website or the material published on it is intended to amount to advice on which you should rely; or

any losses you suffer because the information you put into our website is inaccurate or incomplete; or

any losses you suffer because you cannot use our website at any time; or

any errors in or omissions from our website; or

any losses you may suffer by relying on any commentary, postings or reviews (of our services or that of our partners) on our website; or

any unauthorized access or loss of personal information that is beyond our control.

THIRD-PARTY LINKS

The Website may comprise links to external or third-party Websites (“External Sites”).  These links are provided exclusively as ease to you and not as an authorization by us of the content on such External Sites.  The content of such External Sites is created and used by others.  You can communicate the site administrator for those External Sites.  We are not accountable for the content provided in the link of any External Sites and do not provide any representations about the content or correctness of the information on such External Sites.  You should take safety measures when you are downloading files from all these Websites to safeguards your computer from viruses and other critical programs.  If you agree to access linked External Sites, you do so at your own risk.

PERSONAL INFORMATION AND PRIVACY POLICY

By accessing or using this Website, you approve us to use, store, or otherwise process your personal information as per our Privacy Policy.

ERRORS, INACCURACIES, AND OMISSIONS

Every effort has been taken to ensure that the information offered on this Website is accurate and error-free. We apologize for any errors or omissions that may have occurred. We cannot give you any warranty that usage of the Website will be error-free or fit for purpose, timely, that defects will be amended, or that the site or the server that makes it available are free of viruses or bugs or signifies the full functionality, accuracy, reliability of the Website and we do not make any warranty whatsoever, whether express or implied, relating to fitness for purpose, or accuracy.

DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

THE WEBSITE AND THE SERVICE ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS WITHOUT ANY WARRANTIES OF ANY KIND, INCLUDING THAT THE WEBSITE WILL OPERATE ERROR-FREE OR THAT THE WEBSITE, ITS SERVERS OR ITS CONTENT OR SERVICE ARE FREE OF COMPUTER VIRUSES OR SIMILAR CONTAMINATION OR DESTRUCTIVE FEATURES.
 
WE DISCLAIM ALL LICENSES OR WARRANTIES, INCLUDING, BUT NOT LIMITED TO, LICENSES OR WARRANTIES OF TITLE, MERCHANTABILITY, NON-VIOLATION OF THIRD PARTIES’ RIGHTS, AND FITNESS FOR PARTICULAR PURPOSE AND ANY WARRANTIES ARISING FROM A MATTER OF DEALING, COURSE OF PERFORMANCE, OR USAGE OF TRADE. IN RELATION WITH ANY WARRANTY, CONTRACT, OR COMMON LAW TORT CLAIMS: (I) WE SHALL NOT BE LIABLE FOR ANY UNINTENDED, INCIDENTAL, OR SUBSTANTIAL DAMAGES, LOST PROFITS, OR DAMAGES RESULTING FROM LOST DATA OR BUSINESS STOPPAGE  RESULTING FROM THE USE OR INABILITY TO ACCESS AND USE THE WEBSITE OR THE CONTENT, EVEN IF WE HAVE BEEN RECOMMENDED OF THE POSSIBILITY OF SUCH DAMAGES.
THE WEBSITE MAY COMPRISE TECHNICAL INCORRECTNESS OR TYPOGRAPHICAL ERRORS OR OMISSIONS. UNLESS REQUIRED BY APPLICABLE LAWS, WE ARE NOT ACCOUNTABLE FOR ANY SUCH TYPOGRAPHICAL, TECHNICAL, OR PRICING ERRORS RECORDED ON THE WEBSITE.  THE WEBSITE MAY CONTAIN INFORMATION ON CERTAIN SERVICES, NOT ALL OF WHICH ARE AVAILABLE IN EVERY LOCATION.  A REFERENCE TO A SERVICE ON THE WEBSITES DOES NOT SUGGEST THAT SUCH SERVICE IS OR WILL BE ACCESSIBLE IN YOUR LOCATION.  WE RESERVE THE RIGHT TO DO CHANGES, CORRECTIONS, AND/OR IMPROVEMENTS TO THE WEBSITE AT ANY TIME WITHOUT NOTICE.

COPYRIGHT AND TRADEMARK

The Website contains material, such as software, text, graphics, images, designs, sound recordings, audiovisual works, and other the material provided by or on behalf of us (collectively referred to as the “Content”).  The Content may be possessed by us or third parties.   Unauthorized use of the Content may infringe copyright, trademark, and other laws.  You have no rights in or to the Content, and you will not take the Content except as allowed under this Agreement.  No other use is allowed without prior written consent from us.  You must recollect all copyright and other proprietary notices contained in the original Content on any copy you make of the Content.  You may not transfer, provide license or sub-license, sell, or modify the Content or reproduce, display, publicly perform, make a derivative version of, distribute, or otherwise use the Content in any way for any public or commercial purpose.  The use or posting of the Content on any other Website or in a networked computer environment for any purpose is expressly prohibited.

If you infringe any part of this Agreement, your permission to access and/or use the Content and the Website automatically terminates and you must immediately destroy any copies you have made of the Content.

Our trademarks, service marks, and logos used and displayed on the Website are registered and unregistered trademarks or service marks of us.  Other company, Service, and service names located on the Website may be trademarks or service marks owned by others (the “Third-Party Trademarks,” and, collectively with us, the “Trademarks”).  Nothing on the Website should be construed as granting, by implication, estoppel, or otherwise, any license or right to use the Trademarks, without our prior written permission specific for each such use.    None of the Content may be retransmitted without our express, written consent for every instance.

INDEMNIFICATION

You agree to defend, indemnify, and hold us and our officers, directors, employees, successors, licensees and assigns harmless from and against any claims, actions, or demands, including, without limitation, reasonable legal and accounting fees, arising or resulting from your breach of this Agreement or your misuse of the Content or the Website.  We shall provide notice to you of any such claim, suit, or proceeding and shall assist you, at your expense, in defending any such claim, suit, or proceeding.  We reserve the right, at your expense, to assume the exclusive defence and control of any matter that is subject to indemnification under this section.  In such case, you agree to cooperate with any reasonable requests assisting our defence of such matter.

MISCELLANEOUS

SEVERABILITY
If any provision of these Terms is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary so that the Terms will otherwise remain in full force and effect and enforceable.

TERMINATION
Term. The Services will be provided to you can be cancelled or terminated by us. We may terminate these Services at any time, with or without cause, upon written notice. We will have no liability to you or any third party because of such termination. Termination of these Terms will terminate all of your Services subscriptions.
Effect of Termination. Upon termination of these Terms for any reason, or cancellation or expiration of your Services: (a) We will cease providing the Services; (b) you will not be entitled to any refunds or usage fees, or any other fees, pro-rata or otherwise; (c) any fees you owe to us will immediately become due and payable in full, and (d) we may delete your archived data within 30 days. All sections of the Terms that expressly provide for survival, or by their nature should survive, will survive termination of the Terms, including, without limitation, indemnification, warranty disclaimers, and limitations of liability.

ENTIRE AGREEMENT
This Agreement constitutes the entire agreement between the parties hereto concerning the subject matter contained in this Agreement.

GOVERNING LAW AND JUDICIAL RECOURSE
The terms herein will be governed by and construed under the law of the United Kingdom without giving effect to any principles or conflicts of law. The Courts of London, United Kingdom shall have exclusive jurisdiction over any dispute arising from the use of the Website.

FORCE MAJEURE
We will have no liability to you, your users, or any third party for any failure us to perform its obligations under these Terms if such non-performance arises as a result of the occurrence of an event beyond the reasonable control of us, including, without limitation, an act of war or terrorism, natural disaster, failure of electricity supply, riot, civil disorder, or civil commotion or other force majeure event.

ASSIGNMENT
The Company shall have the right to assign/transfer this agreement to any third party including its holding company, subsidiaries, affiliates, associates, and group companies, without any consent of the User.

CONTACT INFORMATION
If you have any questions about these Terms, please contact us at info@altitudetrekking.co.uk

HOSTS TERMS & CONDITIONS

 

TRUST MY TRAVEL: Your booking is financially protected by Trust My Travel. By booking, you also agree to their terms and conditions at https://www.trustmytravel.com/terms/

HAPPY HARI TREK: Any of the following treks the Nepal region (EBC, EBC via Gokyo Choloa Pass or Annapurna)  you are also agreeing to Happy Hari’s terms & conditions at http://www.happyharitrek.com/terms-and-conditions

AHSANTE TOURS: Any of the following treks Kilimanjaro (Machame, Lemosho & Rongai)  you are also agreeing to Ahsante Tours terms & conditions at https://ahsantetours.com/booking-terms-conditions/

ELBRUS TOURS: Any of the following treks Elbrus (North Route & South Route)  you are also agreeing to Elbrus Tours terms & conditions, for Elbrus Tours T&Cs email: ekaterina@elbrtustours.eu

HAPPY TRACKS: Any of the following treks HappyTracks (Tour du Mont Blanc & Haute Route)  you are also agreeing to Happy Tracks Terms & Conditions

8000 EXPEDITIONS: Any of the following treks with 8000expeditions (island peak) you are also agreeing to there terms & conditions https://www.8000expeditions.com/term-condition/